Terms and Conditions
​Payment: Payment for services must be made in full upon completion of repairs. We accept bank transfers. Late payment charges of 5% per day may apply for outstanding payments after the invoiced due date. Payment will need to be made before any repairs are carried out if a third party is responsible for payment.​
​
Account customers: Invoices must be paid within 30 days. Failure to settle accounts may result in incurring interest and suspension of account privileges without further notice. If there are any issues with an invoice, please inform us within 7 days of its issuance.
​
Warranty: Retail customer paintwork repairs come with a 12-month warranty, trade customers come with a 6 month warranty unless otherwise stated.
​
Insurance: We work with major insurance companies, but it is the customer's responsibility to confirm coverage for desired services.
​
Estimated Time of Completion: We provide estimated completion times, but these may change due to repair extent and other factors beyond our control.
​
Limitation of Liability: Our liability is limited to the cost of services provided and we will not be held responsible for any indirect or consequential damages from using our services.
​
Wheel Refurbishment: Please check wheel nuts after driving 25 miles if wheel refurbishment has taken place.
​
Radar Sensors & Recalibration: In rare cases, radar sensor recalibration may be required after repairs. The customer is responsible for arranging this with a main dealer or specialist. Sublime Automotive Ltd will not be held responsible for any faults with any radar equipment on the repaired vehicle.
​
New Parts: If new parts are required for the repaired vehicle these must be paid upfront by the customer at the time of booking and are non refundable.
​
Washing Repaired Areas: Please wait 72 hours before washing any repaired areas on the vehicle.
​
Rescheduling of job: In very rare occurrences Sublime Automotive Ltd may have to change the scheduled booking date, this maybe due to extremely bad weather such as high winds or heavy rain.
​
Lease Returns: Although Sublime Automotive Ltd strive for a very high quality repair, repairs are not guaranteed to satisfy any third party or lease return inspection.​
​
Dispute Resolution: Any disputes will be resolved through arbitration in accordance with the laws of the UK.
​
Changes to Terms and Conditions: We reserve the right to modify these terms and conditions at any time without notice.
​
Governing Law: These terms and conditions are governed by and construed in accordance with the laws of the UK.
